Ecomsonic

Get Answers.
Get Refunds.
Get Back on Track.

We fix order issues fast — refund, reship, or resolve.
Real agents. Clear answers. Typical first reply < 24h.
You can still open a PayPal dispute anytime — we just aim to solve it faster.

Start a case

Why start here

Real support

Humans, not scripts. We read your case and fix it.

Fast outcomes

Refund, reship, or solution within 24–48h for most cases.

PayPal-friendly

Prefer PayPal? You can open a dispute anytime. No pressure.

How it Works

1. Tell us what happened: order #, PayPal email, quick summary.

2. We investigate: check payment, tracking, and item details.

3. You choose the outcome:refund, reship, store credit, or explanation with proof.

What to include for a faster fix

1. Your Order # and email used at checkout

2. PayPal transaction ID (last 6 — optional)

3. Tracking link/number if you have one

4. Photos for damaged/incorrect items

Start a case

Frequently asked questions

Yes. This page exists to fix things faster. If we don’t resolve it to your satisfaction, you can open a dispute anytime in the PayPal Resolution Center.

Typical first reply is under 24 hours. Complex cases may take longer, but you’ll always get a clear update.

Refund, reship, store credit, or a detailed explanation with tracking proof — your call.

We reship free or refund in full after quick verification (photo helps).

If the carrier confirms non-delivery after the handling window, we refund or reship.

You can access the PayPal Resolution Center directly from PayPal.

Start a Case

Use the form and include your Order # and PayPal email.
Prefer email? Write us at support@ecomsonic.com

What to include for faster handling

Order #:
PayPal email:
Issue (not received / damaged / wrong item / billing / other):
Preferred outcome (refund / reship / store credit / answer):
Details (tracking link, photos):

Get Answers. Get Refunds. Get Back on Track.